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Warranty Management Services
AWA offers comprehensive warranty and post warranty management services to OEM and other technology vendors.
This is provided both as a complete service where AWA assumes the warranty risk and in discrete parts to supplement the customers own warranty program.
Specific services include:
- First Line Customer Response Center
- On-line “ERNIE” knowledge management system for technical support
- Field Service including AWA’s Franchise network to support the Home Consumer and Small Business Market
- Workshop Service including Return to Depot Service, and Bulk Repairs
- Agent network ensuring full national coverage
- Retail Drop off Points for product swap outs
- Full Reverse Logistics capability including parts management and asset tracking
- Product rework and management of resale channels
- Management of End of life product disposal
- Extended Warranty Programmes
- Product Installation and Training Programmes
Our Franchise Network (link) offers a new level of service for products that are orientated to home and small business markets.
Our Franchisees are focused on those customers and offer the flexibility and customer orientation that can differentiate service offerings and add to the overall product value experience.
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