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Updating...
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How We Do It - The AWA Team
Service is a people business. To ensure the AWA team provides premium service we focus on :
- Recognition
Our AWArds scheme recognises outstanding customer service. Apart from rewards to the individuals concerned, we take this so seriously that we put the monthly winners in pride of place on the front page of our web site as the AWA All Stars
- Reward
AWA has a flexible remuneration scheme that encourages performance. Most importantly we take a long term view and under the AWA Employee Share Scheme all team members with over 3 years service are given an equity stake in the company.
- Training
We are committed to providing on-going technical, professional and customer service training to our staff to ensure they are fully equipped to do their jobs.
- Tools
We continue to make a significant investment in ensuring that we have the right infrastructure and tools to do the job. In the last four years we have moved to upgraded premises in Sydney, Melbourne, Adelaide, Brisbane and Perth. In the last three years we have developed our ERNIE knowledge base, our Pocket-AWAre mobility solution, and our eAWAre scheduling system.
- Our Extended Team - Our Agent Network
AWA offers a single point of access to a nationwide network of agents covering multiple disciplines from IT, AV and whitegoods to electrical contractors. For our customers that is a single point of contact, single point of escalation and single invoice. For our partners we promote ease of dealing through our on-line systems, technical support and relationship building.
- Commitment and Motivation
We do everything we can to ensure our people are committed and motivated. This is encapsulated in our AWArds program, which sees our best performers publically recognised on the home page of this site every month.
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