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New Value Chain Research
16 January 2012
AWA Managing Director Mark Rainbird has published another book “Managing in the Value Chain Network” Prestige Books (2012) - together with Professor David Walters from Sydney University. This follows on from their earlier text “Strategic Operations Management” Palgrave (2006). This interest in value chains is consistent with AWA’s own strategy of building tailored service solutions for its clients. AWA Managing Director Mark Rainbird has published another book “Managing in the Value Chain Network” Prestige Books (2012) - together with Professor David Walters from Sydney University. This follows on from their earlier text “Strategic Operations Management” Palgrave (2006). This interest in value chains is consistent with AWA’s own strategy of building tailored service solutions for its clients.
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Cisco Renews Contract with AWA
16th November 2011
AWA has recently renewed for a further 3 years its contract with Cisco to provide maintenance services and also to run the VISE (Virtual Internetworking Support Engineer) team which provides technical and other support to all third party field engineers in the Asia-Pac region. AWA has provided maintenance services to Cisco for over 14 years.
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AWA undertakes another national project for Cisco
November 2011
AWA is currently completing a project for Cisco to replace Cisco ASA firewall power supplies at 332 Centerlink sites across Australia. This is being done before or after normal business hours and includes all Centrelink sites including distant “fly in” indigenous communities in outback Australia and surrounding Islands.
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AWA Partners with Decision One
November 2011
AWA has signed a Master Sub-Contract Agreement to become one of Decision One’s 15 global strategic partners providing international support for OEM’s and large corporates. Decision One is the largest Independent North American Multi-Vendor Services Provider with comprehensive U.S. and Canada coverage as well as a presence in more than 20 countries internationally.
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AWA Partners with Flash Global Logistics
November 2011
AWA is now the Australian representative for Flash Global Logistics. Flash is a USA based global, leading aftermarket 3PL service provider for mission critical service parts and products logistics. AWA is now providing short lead time parts logistics services for Flash through its national branch network in Sydney, Melbourne, Brisbane, Adelaide and Perth.
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AWA Wins Back HP Consumer Service Contract
October 2011
AWA is now providing national service for HP Pavilion and Compaq Presario Home Desktop PCs commencing 1st September 2011. As part of this contract, AWA supports over 100,000 HP customers with the majority of services performed Onsite in customers homes. AWA was the long term incumbent for this work until 2007 and won this contract back on the basis of its superior quality in service delivery.
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AWA Supports the NSW RTA
25th July 2011
AWA has commenced service in July for the NSW Roads and Traffic Authority under a 3 year contract to support all Motor Registries in the state.
This involves providing field service, logistics and parts management and depot repairs for a broad range of equipment that is critical to providing quality service to RTA customer's at the 231 RTA sites around NSW.
This is an exciting new strategic partnership for AWA and we look forward to contribute to enhancing RTA customer experience during what will be a period of significant change.
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Panasonic Transfers Further Work to AWA
6th June 2011
Panasonic Australia has made the following announcement to its service network.
“In keeping with best practice Panasonic has transferred many of its product warranty services to long-time supply partner AWA.
AWA will provide services for products such as televisions, DVD/Blu-Ray and home appliances in Sydney, Melbourne, Brisbane, Adelaide and Perth.
Panasonic has worked with AWA for a number of years and they have provide excellent customer service. We’re pleased to leverage this relationship further across a broader product set.
Services in other areas and for other products will be handled by other suppliers. The transfer of warranty services has now begun and will be completed by July 15.
Customers in these metropolitan areas are urged to call 1300 835 334 to arrange warranty services or to find out more about non-warranty services, or 132600 to contact Panasonic’s Customer Care representatives."
For more information click here
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TEAC Appoints AWA as its Service Partner
6th June 2011
TEAC Australia has appointed AWA Limited as its national service delivery partner.
Earlier this month, AWA undertook this role which includes responsibility for TEAC’s customer call care management, field and workshop warranty repairs together with spare parts sales and management.
The CEO of TEAC Australia, James Phoon believes this service delivery decision has positive implications for the TEAC brand with both customers and retailers alike.
“Our partnership with AWA assists us to present our brand in a manner that reflects our professionalism. AWA’s impressive Australia-wide service network and flexible solutions, give us at TEAC great confidence in broadening our capabilities and efficiencies with our service delivery,” he commented.
As a national provider of technological service delivery solutions, AWA Limited has offices in Sydney, Melbourne, Brisbane, Adelaide, Perth and Newcastle as well as a regional network of more than 700 locations.
In response, Managing Director of AWA, Mark Rainbird said “We are very happy to include TEAC as an AWA service customer. AWA services many of the top consumer electronic brands in Australia such as Panasonic, NEC, and now another leading provider in TEAC.”
TEAC Australia believes this partnership will allow the consumer electronics company to focus on bringing the best in value-for-money products to customers, confident that its service needs are in the best of hands.
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Industry Player Profile AWA " Interview with Len Rust"
15th April 2011
Click the play button below to hear the interview with Mark Rainbird and Rod Wallace
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AWA Starts Support for DGTEC
1st April 2011
AWA has started providing national warranty service support for the full range of DGTEC consumer products including LCD’s. DVD’s , Set Top Boxes and Audio products. DGTEC is a subsidiary of Hills Industries Limited
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AWA launches new Logistics offer
1st March 2011
AWA has formally launched its new Service Logistics offer with a series of advertisements in the trade press and a direct marketing campaign to existing and prospective customers.
Mark Rainbird, the Managing Director of AWA noted that “We have always thought of logistics as something we “just do” in the background to support the services we provide to our customers. In fact we have a great national logistics network and the resources and skills to back it. We thought it was about time we told someone!”
See our Service Logistics brochure
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AWA renews Brand License to Woolworths / Big W
1st February 2011
AWA has renewed the license to Woolworths Limited for the use of the AWA brand on consumer electronics products in Big W. This is a long standing arrangement. Big W have recently re-launched the brand with a new updated logo and packaging. Under a separate arrangement AWA though its Telefix operations also provided end to end service support for these products – from call center, through field and workshop repair to parts management, reverse logistics, returns and remarketing.
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AWA working with Rheem on product recall
15th January 2011
January 2010
AWA is working with Rheem Australia who have initiated a voluntary safety recall for a number of heat pump water heaters. This will see AWA undertaking on site service modifications on affected water heaters Australia wide
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AWA Strengths its Logistics Team
7 December 2010
AWA is pleased to announce the appointment of Rod Wallace as Executive Manager – Service Logistics
“Rod has a wealth of experience that is just what AWA needs at this time as we focus on growing our service logistics business in response to customer requests and new market opportunities,” said Mark Rainbird, Managing Director, AWA Limited
Read More
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Telstra BigPond
19 October 2010
AWA has been awarded a contract to provide in-home support to Telstra Bigpond customers. This includes a range of services including PC support and the installation of the new T-Hub and T-Box products. “This is a particularly pleasing result” said AWA’s Managing Director “as we first bid for this work two years ago and were unsuccessful, but this shows that perseverance and continual refinement of our model pays off. This is a significant opportunity for AWA as Telstra grows its in-home Bigpond service offer.”
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Dimension Data Agreement
15 October 2010
AWA has signed an Agreement with Dimension Data to provide support on Cisco network equipment in South Australia. This cements a long standing arrangement.
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Recognition - 15 years of ISO 9001 certification
29 September 2010
AWA has received a Certificate of Recognition from SAI Global recognizing 15 years of continuous certification to ISO 9001.
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Pitney Bowes
30 August 2010
AWA has been appointed a Pitney Bowes Preferred Service Agent, initially supporting Pitney Bowes in South Australia.
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More Major IPTel Deployment Projects
30 August 2010
Following the successful national IPTel roll out for Westpac, AWA has now been engaged by Telstra to assist in similar IPTel national deployments for Qantas and the Commonwealth Bank.
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Greys -On-line work extended to Brisbane
16 August 2010
Having successfully provided logistics support to Grays in Perth for 18 months, a similar activity has now been set up in Brisbane. This sees AWA receive end of lease products on Grays behalf, inspect, clean, test, pre-auction and then arrange for the product to be dispatched or collected by the successful bidder. This covers a wide range of IT related products.
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HP - Retail Photo Solutions
30 July 2010
AWA has been appointed a national service provider to Hewlett Packard to support its RPS product range which is being rolled out to retailers nationally.
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David Spence appointed to the AWA Limited Board
18 May 2010
The AWA Board of Directors has been strengthened by the recent appointment of Mr David Spence. For more details see the attached press release below
read more...
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Successful Projects in 2009 and more underway in 2010
16 March 2010
In late 2009 AWA successfully undertook a series of major deployment projects for Telstra in Westpac and CBA, as well for Dell in the NSW DET and has kicked off 2010 working with CDM in Queensland Police.
read more...
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Paper for EIASM Conference
5 March 2010
Professor David Walters from Sydney University is presenting a paper on service management featuring AWA as a case study at the EIASM conference in Brussels. Written in conjunction with AWA’s Managing Director – Mark Rainbird – “DEMAND MANAGEMENT AND THE OPERATIONAL INTERFACE IN A B2B SERVICE ENVIRONMENT “ is being presented at the
4th Workshop on Market Driven Supply Chains for the European Institute of Advanced Studies in Management (EIASM).
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Chairman of AWA
12 January 2010
John Dougall is a founding shareholder and has been our inaugural Chairman since the company was acquired. John has now decided to relinquish the role of Chairman, but to remain as a Director and Shareholder of the company while focusing his time/energy on securing major new business opportunities for AWA.
Following on from John's decision, Michael Brogan has agreed to take on the role of Non-Executive Chairman. Michael is also an inaugural Director
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DELL CIS
01 November 2009
AWA is now providing Carry in Services (CIS) for Dell nationally. This allows Dell customers to return their products for repair at AWA's offices in Sydney, Melbourne, Brisbane, Adelaide, Perth and Canberra. AWA also manages a returns service for Dell customers in regional Australia.
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AWA participates in ITLS Post Graduate Program
25 August 2009
AWA is participating for the second time in the Institute of Transport and Logistics Studies (ITLS) at Sydney University, Post Graduate Experience Program.
In 2008 AWA was one of four companies that participated in a pilot program with ITLS to provide work experience for graduands in ITLS masters or doctoral degree programs in Logistics.
That pilot was a great success. The student assigned to AWA - "Beijing Bob" Yueming Yin - proved to be a great addition to AWA's logistics team and was offered a full time position with AWA at the end of program. The scheme itself has now been expanded and AWA has its second participant joining our Logistics team.
The Managing Director of AWA, Mark Rainbird, is on the ITLS Board of Advice.
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ESP – Supporting the Airline Industry Globally
19 June 2009
AWA is now providing remedial maintenance and deployment services for ESP, a UK based company. AWA will be supporting ESP’s international customers who have a presence in Australia, primarily in the airline industry.
AWA’s strategic relationship with ESP provides AWA with a “global reach” to support our local customers with requirements outside of Australia and also gives ESP the confidence that it has a local partner that matches their world-wide service standards.
read more...
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Interactive Classrooms – NSW
17 June 2009
AWA has now installed over 2,500 classrooms in NSW working for Dell as part of a project to install interactive technology in every school in NSW for the NSW Department of Education
read more...
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Commendations for AWA Cisco VISE Team
15 June 2009
AWA has provided national field service support to Cisco for over 10 years. In late 2008 AWA took over the Cisco VISE (Virtual Internetworking Support Engineer) support function for the Asia Pacific region. Since then the group has received numerous customer commendations...
read more...
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GTech and NSW Lotteries
3 June 2009
GTech and NSW Lotteries
In May AWA commenced a major technology transformation project for its customer GTech. GTech have supplied the Retail Terminal Technology and Host Application Systems to NSW Lotteries for over 10 years.
read more...
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Logistics Association of Australia Seminar
14 May 2009
On the 14th May 2009 AWA’s Managing Director spoke to a joint dinner seminar held by the Logistics Association of Australia and an Advanced Course for RAAF Logistics Officers conducted by the Australian Defence Force Academy. The topic: “Putting the Value Chain to Work: the AWA experience”
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NEC Consumer Products Service
1 April 2009
Effective 1st April 2009 AWA has been appointed by NEC Australia as its national warranty service provider and spare parts agent for all white and brown goods consumer electronics products and for commercial projectors and displays.
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Project Management the AWA Way
30 October 2008
Our recent series of advertisements in the Financial Review and Rust Report highlighting our Deployment capabilities received some great feedback.
Of course it’s always good to actually deliver on your promises!
To ensure we not only deliver but exceed expectations, we have completed rebuilding our Project Management methodology with the assistance of our good friends at PMP Partners.
Attached is a short release.
click here for Press Release
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TiVo Repairs
30 October 2008
We are pleased to advise that we have finalised an agreement to provide repair services for the TiVo devices that launched recently in Australia. A contract was signed on the 23rd of October with Hybrid Television Services (a subsidiary of Channel 7), and the first repaired product shipped on the 28th of October 2008.
read more...
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BIG W – Packaged IT and AV Services
23 October 2008
Following a trial at the Big W store at Rouse Hill in NSW, AWA is to roll out packaged IT and AV services in Big W stores nationally over the coming months. This is under AWA’s “Telefix” brand and offer purchasers of electronic equipment in Big W additional installation and other services to enhance their product experience.
Mark Rainbird, AWA’s Managing Director noted that “This is another important step in building our presence in the emerging consumer technology support market following our acquisition of Telefix. We are very pleased to also further extend our existing relationship with Big W.”
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GE Health Roll Out
20 October 2008
AWA has been contracted by GE Health to assemble server racks and for the installation of workstations in various hospitals across four area Health Services in NSW.
AWA’s Managing Director Mark Rainbird noted that “This contract builds on our traditional skills in the networks areas, but is an exciting opportunity to work with a new and very respected partner ”.
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Warranty Management Services for GAF
26 September 2008
AWA is now providing warranty management services for GAF. Founded in 1959, GAF is one of Australia’s leading suppliers of small electrical appliances, whitegoods, power accessories, heating, cooling, audio, lighting and food.
read more... |
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EFTPOS Services for the Commonwealth Bank
30 July 2008
AWA has recently signed a new contract to provide support for the Commmonwealth Bank’s EFTPOS fleet. It is one of two providers. Services cover logistics and field support.
AWA’s Managing Director Mark Rainbird noted that “This was a new market for us when we first started doing work for the Bank two years. We have “raised the bar” in the terms of service delivery and this led to the renewal of the arrangement which was very pleasing.” |
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Interview with MD
25 July, 2008
As part of the launch of its advertising campaign to promote its Deployment Capabilities, AWA’s Managing Director Mark Rainbird was interviewed in the Rust Report.
read more...
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AWA Traineeship Launch
12 November, 2007
Sydney, Australia (09 11 2007) – AWA Limited, announced today that it has established an ‘AWA Traineeship’ programme designed to assist young talented people with an interest in technology who want to eventually own their own business.
read more...
AWA Traineeship Poster
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John Dougall 2CH Interview
22 May, 2007
Excutive Chairman of AWA, John Dougall, was interviewed on 2CH about the history of the company.
Download media file (2mb) ...  |
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Media Release AWA wins CeBIT.AU Excellence in Technology Services Award
21 May, 2007
One of the oldest and best-known Australian technology brands, AWA Limited (originally known as Amalgamated Wireless Australasia when it was founded early last century), made a welcome return to the limelight at CeBIT Australia 2007 by winning the CeBIT.AU Excellence in ICT Services Award.
read more ...
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Media Release "AWA and PC Tools team up to fight spyware at home and in the office"
21 May, 2007
AWA, through its new franchise network, has partnered with PC Tools to co-market the award winning PC Tools Spyware Doctor™ and other computer protection products via their franchise network.
Press Release ...
Computing Daily News - Buy security when AWA man calls ...
CRN - AWA offers PC Tools - News Story
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Sydney Morning Hearld "An old wireless company heeds the new wave"
8 May, 2007
Let us take a short walk through a part of Australia's technology history. Australia doesn't have too many technology companies that are nearly 100 years old but it does have one.
read more ...
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Australian Financial Review "Nerds, geeks in growing demand at home"
8 May, 2007
Services veteran AWA recently launched a franchised consumer technology support service and engaged a franchise consultant from Deacons Consulting to help get the business of the ground.
read more ...
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On the cusp of another digital revolution
1 May, 2007
Five years ago, the IT industry was in a slump. Graeme Philipson finds it's now hot stuff.
read more ...
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AWA MD Guest Speaker at ITLS Awards
23 April, 2007
Mark Rainbird, the AWA Managing Director, was recently the guest speaker at the awards evening for the Institute of Transport and Logistics Studies at the University of Sydney. Mark has also joined the ITLS Board of Advice.
..read more
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AWA on show at CeBIT 07
16 April, 2007
Sydney, Australia, 16th April 2007, AWA, one of Australia's leaders in the information technology telecommunications and electronics (ICT) industries will be exhibiting at CeBIT 07, 1st - 3rd May 2007, Sydney Convention and Exhibition Centre, Darling Harbour, Sydney.
...read more
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AWA Invests in Queensland
12 April, 2007
Brisbane, Australia, 12th April 2007, AWA, one of Australia’s leaders in the information technology, telecommunications and electronics (ICT) industries has completed its move into new premises in Brisbane. This completes the relocation of all of its major offices in Sydney, Melbourne, Adelaide, Perth and now Brisbane over the last 18 months. In each case the new premises have been a significant step up in terms of capability and presence.
...read more
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A VIP told me
10 April, 2007
Rust interview - Many of us know the name AWA - can you give us some of the highlights from the past. And AWA today? Who are AWA's customer these days? What does the future hold for AWA.
... read more
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Local Business Partners Aussie Icon
7 March, 2007
After 16 years of service to the local community most everyone would know Appro Computers. Carl and Julie have partnered with one of Autralia's best recognised icons AWA.
... read more
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AWA launches AWA Franchise Network
24 January, 2007
AWA Limited, one of Australia’s leading information technology and telecommunications (ICT) service providers to corporate Australia, announced today that it is establishing a franchise network. The new franchise network will enable AWA to offer a new and extended range of services and capabilities direct to home consumers and small businesses.
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