AWA All Stars

On the Home page of our website are the winners of our Team Members of the Month.

They are “front page news” because our business is built on our staff.

We have a staff AWArds scheme and you can nominate any staff member for providing good customer service  (Nomination Form). They stand to win various prizes but most importantly they receive the recognition they deserve.

All the current months nominations are published on this page.

List of past winners.

	Employee of the month for April 2010
	Janette Baldry (NSW) “…I would like to pass on some positive feedback as the account manager for DET. DET is a big customer of ours and always expect a high level attention to their calls. I am constantly overwhelmed with the effort that Janette addresses any DET call that comes her way. She is always on top of the call, already answering the questions that I am about to ask..." From: Julijana Spehar, Hewlett Packard.
	Bob Yueming Yin (NSW) “…At a meeting on the 7th of April 2010, Tommy Bingham, Logistics Manager, Hybrid Television Service (i.e. TIVO) went out of his way to praise the work that Bob has being doing on the Tivo contract. “Bob is fabulous” said Tommy. He went on to add that Bob does everything that is asked of him and that he is great to work with. If they ask Bob, they know it will get done.” From: Frank Tuohy – Logistics & Operations Manager.
	Johanna Panapa (NSW) “…Excellent work in managing the Field Engineers and NSW agents completing the Westpac IPTEL project, organises paperwork, parts and instructions for the Metro calls and agents as well as organising the individuals to do the calls. A great contribution to the smooth running of the project.” From: Peter Matheson, Network Engineer AWA.
	Richard Old (QLD) “…I wish to acknowledge Richard's valuable contribution in the organisation of the most recent round of Flight Centre Travel Shows. He also has been instrumental in sourcing spare parts for the Qld Workshop as we gear up to do component level repairs on NEC modules. As well Richard often assists with National Logistic functions. From: Trevor Bird, QLD Branch Manager.
	Employee of the month for February 2010
	Moustafa Ayoubi (NSW) “I just wanted to say what an absolute delight it is to have your technician, Moustafa, attending to our Warranty Repairs. He is a credit to your company. He is not only extremely polite, well spoken and well dressed but a true professional. He always rings before coming to make a time that is convenient and always keeps his appointments. The repairs are done in a quick and efficient manner without fuss or bother. You never have to worry that something “won’t work” after he has been out on site. I would greatly appreciate if you could please pass my thanks and comments to your supervisors and to Moustafa. Thank you once again..”  From: Brenda Zeitoun, Bethany College.
	Employees of the month for January 2010
	Brian Elbers (VIC) I am pleased to say I was impressed with Brian’s professionalism, technical knowledge, demeanour and customer relationship skills. He was courteous and respectful to the staff and bank manager at all times and he introduced himself as working for AWA but representing HP.   Nominated by George Buscema, National Manager Multi Vendor Hardware Services, Hewlett Packard.
	Joanne Rowlinson (WMS NSW) Would like to say ‘thank you’ to Jo who dealt with my problem so pleasantly. Jo is the most pleasant person I have spoken to in a call centre for many years. Would you please pass this on to her.   Nominated by Sandra Skinner, Arkton Pty Ltd, Private Customer.
	Employees of the year for 2009
	Troy Du Sart (NSW) Amongst the many worthy nominees Troy was a standout. Though his role is principally internally focused – he is also an effective ‘troubleshooter” for customer issues. If you read the AWA Service Standards you can tick the box against every single one as far as Troy is concerned. Troy always communicates well, leaves the customer with a solution not a problem, does what he says he is going to do, is unfailingly polite and respectful and takes ownership of what he has to do.
	Employees of the month for November 2009
	Frank Heim, David Stafford & Clive Danby(Qld) “…I wish to recognise the efforts of all 3 of these staff since there move to AWA from NEC back in April. They have a great work ethic coupled with outstanding technical knowledge & customer service skills. They are instrumental in identifying & repairing faults down to component level for the NEC contract. We are fortunate to have them aboard…” From: Trevor Bird AWA Qld
	Employees of the month for October 2009
	Ritesh Sharma (VIC) “… I worked with Ritesh on 2 installs. The first at Shepparton and the second at Chirnside Park. Ritesh required extremely little input from me at both installs. He kept the install guide at his fingertips throughout the process. He was not phased by a difficult M/Y pen issue (common issue). He also successfully handled finisher calibration issues. With this being his first install he displayed high confidence and poise throughout. His questions of me were merely to confirm his thinking. At the second install Ritesh had the ML1000 out of the crate and on the lab floor before I arrived.He showed initiative to get the install started early due to the complications faced during the Shepparton install. His attention to detail made for a very successful install. I was very comfortable leaving Ritesh with the ML while addressing issues with other devices. He was able to pickup on my tips and tricks very quickly. i.e. finisher calibration tricks & what makes for acceptable output. His eye for IQ issues is certainly adequate to get the ML ready to sell prints. Overall I was very impressed with Ritesh’s ability given the limited experience he had with the ML1000. I would have no issues having Ritesh handle a ML1000 install without onsite HP support. From Tony Jamieson, Customer
	Robert Campton (ACT) “…want to comment on the exceptional service that Robert has provided to us today. If Robert is typical of AWA service personnel, then you must be the premier company in Australia and you should market your personnel training…. Robert was on time, friendly, patient and showed a level of expertise that certainly gave us confidence. He had diagnosed the problem I had with my LCD TV, had the correct parts with him and the  was solved with a minimum of fuss. Certainly other servicemen are good at their jobs but what lifted Robert above the rest, in our experience, was his willingness to go the extra mile, provide excellent advice and help with problems related to the servicing of the TV. This young man is an outstanding representative for your company and I do hope that you value him appropriately. With thanks and best wishes…”  From David Southern OAM, Private Customer
	Employees of the month for September 2009
	Rina Sharma (NSW) “… Rina is a credit to AWA. Her service was good old fashion service, you just don’t get this service anymore. We decided to buy it from (them) because it was a good brand, AWA. When we had trouble with the TV we found we needed the receipt, which we did not have. As the side effects of the Chemotherapy treatment knocked me for six this time, Tony explained to Rina he needed to stay with me. Rina was fantastic, she contacted a number of people for me to hunt down the receipt so that I could get service. She was pleasant the whole time and could not have done more for me. You don’t realise what this type of service means when you have other problems to worry about. Please tell your highest manager, Rina is a credit to your company and I will not forget her kindness.” From Tony Jamieson, Customer
	Uma Aravindan (NSW) “… Excellent job !!! I'm blitzing thru my paperwork thanks to your speedy site creation today.” From: Natarsha Jacobs, Minilab Hotline Kodak
	Employees of the month for August 2009
	John Lu (WA) “…Re: Installation of APC Console Port Server & APC Switched PDU…… Thanks John, I really appreciate your support and advice and ensuring we got the parts in and working on this one. Great job well done!” From: Damian Wood, Dimension Data.
	Kishore Maddan (NSW) “…I am writing in regards to a phone call I made to AWA… I had recently purchased 2 of the AWA brand high definition set top boxes. After having installed them and also having purchased and installed a brand new aerial, we were still not receiving all the channels that we could previously…. I was put through to one of your consultants Kishore who was very helpful. …There was no question I asked that he couldn’t answer. It is very reassuring to know that when you ring for help, that someone like Kishore is on hand to answer the questions you have. He really knows his products, he is an asset to your company…” From: Ian and Wendy Bộsher, Private Customers
	Employees of the month for July 2009
	Farah Fakes (NSW) “…I am nominating Farah Fakes for employee of the month. For the last few months Farah has been working at the Macquarie Bank coordinating the rollout of several thousand computers and monitors. Most recently, with Wayne Schuetrumpf on leave, Farah has stepped up and become actively involved in the management of the project involving logistics and the deployment of the equipment, satisfying the customer which in turn has contributed to several more order requests on AWA from Macquarie Bank.” From Tony Carroll, Operations Manager and Mike Schroeder, GM Account Management, AWA.
	Vanessa D’Angelis (NSW) “…Full marks to everyone associated with the PhotoCorp account that we do on behalf of NEC. The feedback from the client and end user has been very positive. Special thanks to Vanessa D’Angelis for running project from inception with a very smooth transition and now delivering great service. The client is more than happy with our feedback and reports it receives. Phil Massey, GM of National Customer Delivery for NEC says “we are very pleased with how AWA has taken on the work at PhotoCorp and the exceptional service and information it provides…thank you for your customer service and enthusiasm.”  From: Phil Dressler, AWA and Phil Massey, GM National Customer Delivery, NEC
	Employees of the month for June 2009
	Baroon Mills (NSW) “…Just wanted to say thanks for offering up someone to help us with laptop installs last week. The installs and deployment all went smoothly but we would have fallen well behind without the extra pair of hands. Baroon was very helpful and was very productive during his time with us. Can you please pass on our thanks to him...” From: Xavier Farrell, Macquarie Bank.
	Phil Dent (NSW) “…I'd like to commend Phil Dent for providing outstanding customer service in resolving our NEC failure under warranty, From my first point of contact, Phil set me at ease… Phil did exactly what he said he was going to do in any given situation.. In fact, he exceeded his offering of service saying, "Give me to next Monday to chase this up, etc.".. and then phoning just a day later. Phil took responsibility for my situation, was pro-active in resolution and on top of it all, (he) was an absolute pleasure. I'm very impressed with AWA, overall.…” From: Jeff Wyant, NEC Private customer
	Employees of the month for May 2009
	Vise Team (NSW) There is not one or two winners of the monthly AWArd in May, but the whole VISE team. For several months the team has recorded excellent service levels from Cisco and various members have received individual commendations from Cisco customers. From when it was formed late last year this team has provided consistently excellent customer service. VISE stands for Virtual Internetworking Support Engineer and the group provide broad based technical support to Cisco TPM field engineer’s at large enterprise and service provider customers. This is one of three “follow the sun” groups around the world.
	Employees of the month for April 2009
	John Talarico (VIC) “I would just like to pass on to you a positive experience I've had in my initial dealings with your AV service department. I am the repairs technician at DRM Audio Visual. For some years have been dealing with NEC service to supply us parts and to handle warranty work. In our first NEC warranty repair since the NEC handover to AWA we had an important and urgent projector job. I would like to say thank you very much to your service team for the rapid turnaround and professional response on this job. Thanks, in particular, to John in service who was my contact for the repair. From drop-off to pick-up this repair was completed in 6 working days, including sourcing parts from Sydney. John was able to give me a detailed update on the job each time I called. I was impressed, especially given that AWA has only taken over from NEC service in the week before. I look forward with confidence to dealing with your service team again in the coming months and years…”  From: Alec Graham, DRM Audio Visual
	Troy Du Sart (NSW) “I'd like to recognise Troy for his outstanding working in the IT department. As you know, Troy performs his duty without complaint. He often gets pulled apart like a rubber gumby going out of his way to help anyone who asks. Troy needs to be recognised for his continuous after hours support of all departments, most not even realising that he will work until late in the evening and weekends so they can continue seamlessly the next day. Well done Troy!”  From: Peter Worboys, AWA NSW
	Employees of the month for March 2009
	David Lock (WA) “… On 3 March AWA and Flight Centre held a Operational Conference at the AWA Head office. We were discussing the recent Travel Shows we have just completed. Brent Wright from Flight Centre expressed his gratitude towards the WA technician Dave Lock for his hard work and fantastic assistance on the day of the WA Travel Show. Job well done Dave…” From: Deanne Murphy, Flight Centre Account Manager, AWA
	Peter Worboys (NSW) “Both Evelyne and I appreciate your understanding during the implementation, also on behalf of HP please pass on our many thanks to Peter W and his team for all the hard work they have done behind the scenes. System interfaces and modifications required to make the IGSO changeover seamless occurred without a hitch. Thanks …” From: Steve Woodford, HP.
	Employees of the month for February 2009
	Nominated: Karen Mountain, (VIC) “Keeping the customer informed is obviously a key, per the results here. I have noted that Karen Mountain from the Victorian BBC is very proactive in providing updates on all cases she has, the notes passed back to Lexmark clearly provide parts delivery delay details and also clearly indicate that AWA is keeping the customer updated of the delay and making revised schedules, this is a great example of KCI.…” From Clive Elks, Lexmark.
	Nominated: Allan Jacobs (Tex), NSW “…I would like to nominate Allan Jacobs, Dispatch Team Leader in our Homebush warehouse for keeping our main warehouse running during a very busy period and with some key absences. I would also like to mention the special effort he put in during this time to ensure we met a deadline for …. This demonstrated his commitment to providing a high level of service to our customers. Well Done.” From: John Douglas,AWA National Logistics Manager, NSW.
	Employees of the month for December / January 2009
	Nominated: Monika Arvai, NSW I have received a nice thank you from Mick Brown and Kevin Vardon at CBA, for Monika’s actions in detecting a fraudulent operator. John Finn, AWA NSW. “Hi Mick, AWA alerted us with this warning below we placed the job on hold upon further investigation the merchants settlement account has been closed by ANZ. As the merchant received $4,200.00 through internet fraud and the account was closed ……. Please recognise Monika from AWA for giving us a heads up.” From: Mick Brown and Kevin Vardon, CBA.
	Nominated: Robert Aceski, NSW “…would just like to acknowledge the great work Bobby did yesterday sorting out a problem we had with the Smartboard connection. Bobby stayed for an hour and a half after the installation was finished until the problem was solved. We had many calls back and forth to the office ……. but he persisted and persevered until he solved the problem. It was so good to see a young man with such commitment to his job and his client. I know he learnt from the experience too but his dedication is commendable. Well done, Bobby….” From: Monica Hitchenson, Assistant Principal Seaforth Public School